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Ten Steps for Establishing a Sustainable Multipurpose Community Telecentre
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This set of ten booklets, a product of the UNESCO Bangkok office, is designed to assist communities in establishing sustainable Multipurpose Community Telecentres (MCT). Each booklet presents a step towards establishing a sustainable MCT in simple and easy-to-understand terms. It covers topics such as: management, holding community meetings, staff appointments, services and programmes, building and equipment, the planning process, financial management, operating procedures as well as customer service and promotional issues.
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