Telecentres: Case Studies and Key Issues

A reference on community- and information technology-based telecentres in support of education and socio-economic development. Provides insights on management, operations, applications and evaluation of such centres. The book opens with a global overview of the multipurpose community telecentre movement and discusses the key issues of ownership, management, operational models and sustainability. There follows a series of case studies of telecentres drawn from Europe, North and South America, Africa, Asia and Australia. The final chapters draw on the experiences, insights and findings of some of the world's leading experts in telecentres in regard to evaluation, teleworking, training telecentre managers and staff, and selecting and using technology. The book offers a range of information and advice on the organisation and running of telecentres. It has been designed for policy-makers, centre managers and all of those in education, training, health and community development who are keen to serve urban, peri-urban, rural and other disadvantaged communities for which access to education and information means access to a better future.

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